Inn Policies

Pet-Friendly Bed and Breakfast, Asheville NCA note from Paul & Mirlin:

“Reynolds Mansion is our home. Mirlin and I do not limit ourselves to just a certain part of the house nor do we expect you to stay in your room, either.  We want you to enjoy the Mansion as if it were a home away from home, both for you and your guests.

It is a place where you will not see a lot of signs or reminders of what you can and cannot do.  We want you to enjoy yourself, to touch and to experience what the house has to offer.   But at the same time,  we realize that the house is historical, and out of respect for its age, we strive to maintain the integrity of the house and ask the same of all those who stay here.

Although it’s ambience and amenities differ from those of modern hotels, the mansion offers a chance to step back into a time when southern hospitality was an art form and gentility was a part of good breeding.

Written below are the only polices we have and that you will see as a guest of Reynolds Mansion.  All we ask is that you–just as we do–show respect for a home that has survived a civil war, poverty and decline, horrible neglect and two major restorations,  while still standing tall and proud for the next generations to enjoy.”

Inn Policies

Pet Friendly B&B in Asheville

Dietary Restrictions: Please be aware that we are limited on the type of dietary restrictions that we can accommodate.  Before making a reservation,  please speak with the innkeeper regarding your dietary needs and if we cannot accommodate you,  we will refer you to a Bed & Breakfast in our association that specializes in accommodating dietary restrictions. We will not accept reservations made online,  until you have spoken with an innkeeper.

Arrival Time: Check-in time is 3PM to 6PM. We do not take check-ins past 6:00 PM due to the disruption it causes other guests.  We ask that you plan your travel accordingly.

Breakfast: Is served in the grand dining room, or in one of our other public rooms, at 9:00 AM and is included with your stay.  In the warmer months, breakfast might be served on the porch, weather permitting.

Parking: We have private off-street parking to accommodate all guests. Please follow the signs as you arrive on the estate. Parking is at own risk.

Departure Time: Check out time is 11 a.m.

Minimum Night Stays: We require multi night stays during certain times of the year. Peak periods, weekends and holidays generally have a three night requirement. Two night stays are sometimes available so we suggest checking our availability calendar. We generally do not accommodate single night stays over peak or holiday periods although exceptions may apply. For current availability it is best to check our website and access the booking calendar.
Single night reservations may be available during non peak periods between Sunday and Wednesday. It is best to check our website for current rates and availability.

Cancellation Policy: If notification of a cancellation is received at least 15 days prior to the arrival date (31 days for the month of October and special packages and events), the deposit is refundable less a $50.00 cancellation fee per room. If notification of a cancellation is received 14 days or less prior to the arrival date (or 30 days or less for the month of October and special packages and events), the full amount of the reservation is non-refundable. No shows will be charged for the entire stay. Early departure falls within our cancellation policy. There are no refunds for early departure. We reserve the right to treat a partial cancellation as a cancellation for the entire stay. Cancellations must be made by phone.  Cancellations must be made by phone

Weather Conditions:   Reynolds Mansion is inaccessible during heavy snowfall, please be aware that reservations made primarily in January, February, and March could potentially need to be cancelled or moved due to the snow conditions.

Rates: Rates are for single or double occupancy, unless noted in room description. All rates are subject to change without notice. Rates also are subject to North Carolina State Lodging Tax and any applicable Sales Taxes.

Registered Guests Only:  Only registered guests of Reynolds Mansion Bed & Breakfast are allowed on the property or in the historical mansion at any time.  Exceptions are for scheduled Weddings, Parties, Dinners, or other prearranged and scheduled events.

Children: Children are not allowed at Reynolds Mansion.  Children MUST be over the age of 16, and are welcome with the company of a parent or legal guardian.

Pets Allowed at Our Bed and Breakfast, Asheville NCPets: We are a pet-friendly B&B here in Asheville!  Pets are not allowed in the Historical Mansion, but are allowed in the Carriage House suites, some restrictions apply (see policy below).

Smoking: We are a non-smoking inn. This includes all tobacco types and marijuana products, e-cigarettes and vaping. Smoking is not permitted inside The Reynolds Mansion, on its porches, or in the Carriage House Suites and on its porches. By confirming their reservation all guests agree that The Reynolds Mansion will charge a cleaning fee of $500 to the credit card on file in the event that smoking occurs during a stay. Anyone found smoking or vaping as prohibited above will be told to leave the property immediately and no refunds will be issued.

Damages: Your room will be inspected after your departure and any damages to the room or contents, will incur cleaning or repair charges applied to your credit card.

Payment Method: We accept cash, checks, Visa / MasterCard and Discover. Dishonored, returned or bounced checks will incur a $100 penalty.

Internet Access:  Wi-Fi is available throughout the inn. Your innkeeper will provide the code.

Common Areas: Guests are encouraged to make use of our spacious day rooms that include the original library and front parlor.   The 3000-square foot of porches (most covered) is the perfect place to relax and enjoy the weather, rain or shine.

Pets Welcome at Our B&B! Asheville NCPet Guidelines for your visit: Pets are welcome at The Reynolds Mansion but pet accommodations are limited to the three Carriage House Suites. Please consult our website for availability. A non-refundable $40.00 daily charge + taxes applies per pet.
We prefer that your dog accompanies you when you are away from the Inn. If you must leave your dog in your room for short periods, please confine it to a portable crate or dog carrier.
Dogs may not be left unattended outside and must be on a leash and under your control at all times for the protection of you, other guests and the Reynolds Mansion team.

Please do not allow your dog to run freely around the property. Even if your dog has never been aggressive towards other dogs or humans, “surprises” can happen Guests traveling with dogs must provide proof of current vaccinations and flea protection.  Documentation must be faxed within 10 days of arrival.

Potty breaks should be confined to areas away from buildings and you must clean up after your pet. While we understand that “accidents” may occur in inappropriate places, please be kind enough to remove it. No one likes ruined shoes; especially other inn guests who may not be as pet friendly.

No barking – Barking dogs are a nuisance to other guests and will not be tolerated.

Please do not use Inn towels for dirty paws. An innkeeper will gladly get you something suitable. Please be considerate of Inn furnishings.

We hope you and your pet’s stay is most enjoyable. We will gladly accommodate you in any way possible.