Inn Policies

The Reynolds Mansion Bed & Breakfast Inn

The Reynolds Mansion offers a chance to step back into a time when southern hospitality was an art form and we strive to create a warm and welcoming environment.

It is also our home and we want you to enjoy the house and its grounds as if it were your home away from home. We want you to touch, feel and experience what the Mansion has to offer. At the same time, we realize that the house is historical, and out of respect for its age, we strive to maintain its integrity and ask the same of all who visit as our guests.

We request that you–just as we do–show respect for a home that has survived a civil war, poverty and decline, neglect and two major restorations, while still standing tall and proud for future generations to enjoy.

Swimming Pool: Our swimming pool is currently closed until further notice.
Notice originally posted 2/28/2022

Rates: Rates are for single or double occupancy, unless noted in room description. All rates are subject to change without notice. Rates also are subject to North Carolina State Lodging Tax and any applicable Sales Taxes.

Minimum Night Stays: We require multi night stays during certain times of the year. Peak periods, weekends and holidays generally have a three night requirement. Two night stays are sometimes available so we suggest checking our availability calendar. We generally do not accommodate single night stays over peak or holiday periods although exceptions may apply. For current availability it is best to check our website and access the booking calendar.

Single night reservations may be available during non peak periods between Sunday and Wednesday. It is best to check our website for our current rates and availability.

Children: Children must be over the age of 16 and are welcome in the company of a parent or legal guardian.

Deposit Policy: Reservations of two or more nights and special packages require a deposit of 50% of the total bill when making the reservation. Private events and special packages require a non-refundable deposit of 75% of the total bill when making the reservation. Outstanding balances will be processed 14 days (or 30 days for the month of October and special packages or private events) prior to arrival to the credit card on file.

When available, single night reservations require payment in full when making the reservation.

All deposits must be made by credit card at the time of reservation. All reservations are guaranteed with a credit card.

Reservations made 14 days, or (30 days for the month of October and special packages and events) less prior to arrival will be charged in full and are non-refundable.

Whole house reservations (i.e. The Reynolds Residence and the Carriage House Suites, or both encompassing all 11 rooms and suites) require 60 days advance notice with a non-refundable deposit of 75% of the total bill inclusive of sales and occupancy taxes.

Outstanding balances will be processed 14 days (or 30 days for the month of October and special packages and events) prior to arrival to the credit card on file.

Cancellation Policy: If notification of a cancellation is received at least 15 days prior to the arrival date (31 days for the month of October and special packages and events), the deposit is refundable less a $50.00 cancellation fee per room. If notification of a cancellation is received 14 days or less prior to the arrival date (or 30 days or less for the month of October and special packages and events), the full amount of the reservation is non-refundable. No shows will be charged for the entire stay. Early departure falls within our cancellation policy. There are no refunds for early departure. We reserve the right to treat a partial cancellation as a cancellation for the entire stay. Cancellations must be made by phone.

Smoking: We are a non-smoking inn. This includes all tobacco types and marijuana products, e-cigarettes and vaping. Smoking is not permitted inside The Reynolds Mansion, on its porches, or in the Carriage House Suites and on its porches. By confirming their reservation all guests agree that The Reynolds Mansion will charge a cleaning fee of $500 to the credit card on file in the event that smoking occurs during a stay. Anyone found smoking or vaping as profited above will be told to leave the property immediately and no refunds will be issued.

Arrival Time: Our check in window is between 3pm to 6pm. We do not have a front desk so any arrivals after 6pm must be pre-approved.

Departure Time: Check out time is 11am

Dietary Restrictions: Kindly speak with the innkeeper about specific dietary needs prior to making a reservation. In the event that we cannot accommodate your needs, we will refer you to a Bed & Breakfast in our association that specializes in accommodating dietary restrictions.

Breakfast: Depending on occupancy breakfast is served in the grand dining room, parlor and or library at 9:00am and is included with your stay. Kindly let us know in advance if you intend to skip breakfast on any day during your stay.

Parking: We have private off-street parking at no additional cost to accommodate all guests. Please follow the signs as you arrive on the estate. Parking is at own risk.

Weather Conditions: During heavy snowfall The Reynolds Mansion may be inaccessible for periods until roads are cleared. However unlikely, snowy conditions may require that reservations made primarily in January, February, and March be cancelled or rescheduled pending availability.

Registered Guests Only: Only registered guests of Reynolds Mansion Bed & Breakfast are allowed on the property or in the historical mansion. Exceptions are by prior arrangement with the innkeeper for scheduled Weddings, Parties, Dinners, or other private events.

Pets: Pets are welcome at The Reynolds Mansion but pet accommodations are limited to the three Carriage House Suites. Please consult our website for availability. A non-refundable $40.00 daily charge + taxes applies per pet.

We prefer that your dog accompanies you when you are away from the Inn. If you must leave your dog in your room for short periods, please confine it to a portable crate or dog carrier.

Dogs may not be left unattended outside and must be on a leash and under your control at all times for the protection of you, other guests and the Reynolds Mansion team.

Potty breaks should be confined to areas away from the buildings and we request that you clean up after your pet. While we understand “accidents” may occur in inappropriate places, please be kind enough to remove it.

Barking dogs are a nuisance to other guests and will not be tolerated.

Please do not use inn towels for dirty paws.  An innkeeper will gladly provide something suitable for use.

Getting Here:
Directions to The Reynolds Mansion Bed & Breakfast Inn
Street Address: 100 Reynolds Heights, Asheville, NC, 28804. Tel: (828) 258-1111

Payment Method: We accept cash, checks, Visa / MasterCard and Discover. Dishonored, returned or bounced checks will incur a $100 penalty.

Internet Access: Wi-Fi is available throughout the inn. Your innkeeper will provide the code.

ADA Website Compliance

Our goal is to provide a wonderful experience in the desirable location of Asheville, NC. We have built our site with ADA compliance in mind and have utilized available tools such as Google Chrome’s ADA compatibility diagnostic tools. Please be aware that our efforts are ongoing. If you have difficulty navigating our website or booking a room at our inn, we ask you to contact us via telephone or email and our helpful staff will be happy to assist you.

100 Reynolds Hgts
Asheville, NC 28804
(828)258-1111
Owners: Paul & Mirlin Manshon
innkeeper@thereynoldsmansion.comWe work very hard to provide an easy-to-use online experience for all guests. We believe all of our website visitors should be able to easily research online on http://www.thereynoldsmansion.com regardless of device type and whether an individual requires assistive technology. If you have any questions or would like to report any issues related to the accessibility features of our property’s website, please contact us at innkeeper@thereynoldsmansion.com

 

Bed and Breakfast Website Accessibility Features

This inn’s website for The Reynolds Mansion is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts
Our inn’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup
HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.

Images Visibility
All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance
The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

 

Bed and Breakfast Accessibility Features

The inn was built in 1847 and is a historic building. The inn does not have any accessible features in or on the property. Please call if you have any specific questions regarding the property.

Accessibility References

The Reynolds Mansion B&B Inn Privacy Statement

  • HERE’S WHAT WE BELIEVE ABOUT USER PRIVACY AND DATA PROTECTION
  • User privacy and data protection are a necessity and our duty
  • We have the duty of protecting personal data
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We dislike spam as much as you do!
  • We will never sell, rent or distribute your personal data
  • We will not make your personal information public without your consent. Your personal information (name) will be made public only if you wish to make a comment or review on the website.

Relevant Legislation

Along with our business and internal computer systems, our website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

What Personal Information We Collect And Why

Below is a description of what information is collected and reasons for collecting it. The categories of information collected are as follows:

  • SITE VISIT TRACKERS
    Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to track their journey through the website.
    Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address, which could be used to personally identify you, but Google does not grant us access to this. We consider Google to be a third-party data processor. GA makes use of cookies, details of which can be found on Google’s developer guides. Our website uses the analytics.js implementation of GA. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
    In addition to Google Analytics, this website may collect information (held in the public domain) attributed to the IP address of the computer or device that is being used to access it.
  • REVIEWS AND COMMENTS
    Should you choose to add a comment or review on our site, the name and email address you enter with your comment will be saved to this website’s database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post and is not passed on to any of the third-party data processors detailed below.
    Your comments and the associated personal data will remain on this site until we see fit to either

     

    • Remove the comment or
    • Remove the blog post.

    NOTE: You should avoid entering personally identifiable information to the actual comment field of any blog post comments that you submit on this website.

  • FORMS AND EMAIL NEWSLETTER SUBMISSIONS ON THE WEBSITE
    If you choose to subscribe to our email newsletter or submit a form on our website, the email address that you submit to us will be forwarded to a third-party marketing platform service company. Your email address will remain within their database for as long as we continue to use the third-party marketing company’s services for the sole purpose of email marketing or until you specifically request removal from the list.
    You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
    Listed below are the pieces of information that we may collect as part of servicing requests on our website:

     

    • Name
    • Email ID
    • Phone
    • Mobile
    • Address
    • City
    • State
    • Postal Code
    • Country
    • IP Address

    We do not sell your personal information to third parties. We may share a limited amount of data with listed Third-Party data processors only towards servicing your requests or improving our offering.

  • EMAIL LINKS
    We only receive an email when a user mails us using an email link. There are no third-party data processors or intermediaries involved.
    The data is collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted before being sent across the internet. The email content is then decrypted by our local computers and devices.
  • REVENUE RECOVERY EMAILS
    As part of the Revenue Recovery model, we work with re-marketing service companies to send notification messages if you have abandoned your cart without making a purchase. This is for the sole purpose of reminding customers to complete the purchase if they wish to. The re-marketing service companies do a real-time capture of your email ID and cookies to send an email invite to complete the transaction if the customer abandons the cart. However, the email ID of the customer is deleted from their database as soon as the purchase is complete.
  • “DO NOT SELL MY DATA” – WHY WE DON’T HAVE IT ON THIS WEBSITE
    We do not sell personal information of our customers or of minors below the age of 16 years to third-party data collectors and hence the “Do not sell my data” opt-out button is optional on our website. Reiterating, we may collect your data for the sole purpose of completing a service request or for marketing communications. If you wish to access or erase your personal information, you can do so by submitting your details here.
  • IMPORTANT NOTICE FOR MINORS SHARING PERSONAL INFORMATION
    If you are under 16 years of age you MUST obtain parental consent before:

     

    • Submitting a form
    • Posting a comment on our blog
    • Subscribing to our offer
    • Subscribing to our email newsletter
    • Making a Transaction
  • ACCESSING/DELETING PERSONAL INFORMATION
    Should you wish to view or delete your personal information, please email us here with the email address used, your name and deletion request. Alternatively, you can fill out the form at the bottom of this page to view and/or delete your data stored with us

Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section above. If you request for your Personal information to be deleted with us, the request will also be forwarded to the parties below:

Cookie Policy

This policy covers the use of cookies and other technologies. The types of cookies we use fall into 3 categories:

  • ESSENTIAL COOKIES AND SIMILAR TECHNOLOGIES
    These are vital for the running of our services on our websites and apps. Without the use of these cookies parts of our websites would not function. For example, session cookies allow a navigation experience that is consistent and optimal to the user’s network speed and choice of device.
  • ANALYTICS COOKIES AND SIMILAR TECHNOLOGIES
    These collect information about your use of our websites and apps and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages. They also help identify any difficulties you have accessing our services, so we can fix any problems. Additionally, these cookies allow us to see overall patterns of usage at an aggregated level.
  • TRACKING, ADVERTISING COOKIES AND SIMILAR TECHNOLOGIES
    We use these types of technologies to provide advertisements that are more relevant to your interests. This can be done by delivering online advertising based on your previous web browsing activity. Cookies are placed on your browser which will store details of websites you have visited. Advertising based on what you have been looking at is then displayed to you when you visit websites that use the same advertising networks.
    We may also use cookies and similar technologies to provide you with advertisements based on your location, offers you click on, and other similar interactions with our websites and apps.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Changes To Our Privacy Policy

This privacy policy may change from time to time to conform with legislation and/or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.