Guest Policies
Everything you need to know before your stay. If you have questions about anything below, give us a call at (828) 258-1111 — we're always happy to help.
Check-In & Check-Out
Check-in: 3:00 PM – 6:00 PM. If you expect to arrive outside this window, please let us know in advance so we can make arrangements.
Check-out: 11:00 AM.
Breakfast
A four-course gourmet breakfast is served at 9:00 AM daily in the grand dining room. Breakfast is included with every stay.
If you have dietary restrictions or food allergies, please discuss them with us before booking so we can accommodate your needs.
Deposits & Cancellations
Different deposit and cancellation terms apply to October stays and to group and private-event reservations. If either applies to you, please see those sections below.
General Bookings
Deposit
All reservations require a credit card deposit at the time of booking. Reservations of two or more nights and special packages require a deposit of 50% of the total, including tax. Single-night reservations, when available, require payment in full.
Reservations made 14 days or less before arrival are charged in full at the time of booking. Outstanding balances are charged to the card on file 14 days before arrival.
Cancellation
Plans change — we understand. As a small inn with limited rooms, a last-minute cancellation means we lose the chance to welcome other guests, so our policy asks for notice. We appreciate your understanding.
Cancellations made 15 or more days before arrival receive a refund of the deposit, less a $50 fee per room.
Cancellations made 14 days or less before arrival incur a 25% cancellation fee. We convert the remaining 75% of what you have paid into a stay credit, good for any night over the next 12 months. We’d rather welcome you later than not at all.
Stay credits are not redeemable for cash. Once a credit is redeemed toward a stay, it cannot be moved or refunded.
Reservations Made With a Gift Certificate
Cancellations made 15 or more days before arrival: the amount applied is returned to your gift certificate, less a $50 fee per room.
Cancellations made 14 days or less before arrival incur a 25% cancellation fee; the remaining 75% is returned to your gift certificate, available until the certificate’s expiration date.
Cancellations must be made by phone: (828) 258-1111.
October Stays
October is our busiest month, and these terms apply to any stay that includes a night in October.
Deposit
Reservations of two or more nights and special packages require a deposit of 50% of the total, including tax; single-night reservations, when available, require payment in full. Reservations made 30 days or less before arrival are charged in full at the time of booking. Outstanding balances are charged to the card on file 30 days before arrival.
Cancellation
Cancellations made 31 or more days before arrival receive a refund of the deposit, less a $50 fee per room.
Cancellations made 30 days or less before arrival are non-refundable. October stays are excluded from stay credits.
Cancellations must be made by phone: (828) 258-1111.
Group Reservations & Private Events
These terms apply to group reservations, whole-house and Carriage House buyouts, and private events.
Deposit
Group reservations and private events require 60 days’ advance notice. A deposit of 75% of the total, including tax, is charged at the time of booking. The remaining balance is charged to the card on file 30 days before arrival. Group reservations made 30 days or less before arrival are charged in full at the time of booking.
Group reservations and private events are paid with a single credit card. The person organizing the reservation is responsible for the full amount.
Cancellation
Deposits for group reservations and private events are non-refundable and are excluded from stay credits. We are a small business and appreciate your understanding.
Cancellations must be made by phone: (828) 258-1111.
Single-Night Stays
Weekends, holidays, and peak seasonal periods generally carry a two-night minimum, so single-night availability online may be limited. We can often accommodate a single night — call us at (828) 258-1111 and we’ll do our best to find you a room.
Discounts of any kind (return guest, military, and similar) and gift certificates cannot be applied to single-night reservations.
Age Requirement
The Reynolds Mansion welcomes guests 16 years of age and older, accompanied by a parent or guardian.
Dog Policy
Dogs are welcome in our three Carriage House suites only — dogs are not permitted in the main Reynolds Residence or on its porches.
Dog fee: $40 per day plus applicable taxes. Weight limit: 35 lbs. Current vaccination records are required ten days prior to check-in. Dogs must be leashed on the property grounds.
Learn more about the Carriage House →
Smoking & Vaping
Smoking and vaping are not permitted indoors — this includes all guest rooms, common areas, and the porches of both the Reynolds Residence and the Carriage House. A $500 cleaning fee will be assessed for smoking in any prohibited area.
Parking
Free private off-street parking is available for all guests. Parking is at your own risk.
Payment
We accept Visa, MasterCard, Discover, and cash. Checks and American Express are not accepted.
Gift Certificates
Gift certificates are valid for five years from the date of purchase and may be redeemed as payment toward the cost of any available room, subject to our minimum night policies and requirements. Gift certificates cannot be redeemed for cash. Expired gift certificates are void. Reservations made using a gift certificate are subject to our cancellation policy.
Registered Guests
For the privacy and comfort of all guests, only registered guests are permitted on the property.
Winter Travel
If you are visiting between January and March, please be aware that winter weather in the mountains can be unpredictable. Heavy snow can occasionally make the mansion inaccessible. We recommend checking road conditions before your drive, and we are always happy to provide updates if you call ahead — if weather intervenes, we will always work with you to move your stay.
ADA Accessibility
The Reynolds Mansion is a pre-Civil War historic home listed on the National Register of Historic Places and protected under a preservation easement held by the local preservation authority. Due to the home's age and these preservation requirements, we are unable to add structural modifications. All guest rooms and common areas in the main house require stairs. If you have mobility concerns, please contact us before booking so we can discuss your needs and, if necessary, recommend accessible properties in the area.
Book Your Stay
Call us at (828) 258-1111 with any questions, or book online for the best rates.
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